Streamline SAP S/4HANA Migration

SAP UEM by Knoa streamlines migration by enhancing business processes, productivity, training and overall ROI

SAP UEM enables business and IT leaders to identify applications and processes with the greatest inefficiencies and complexities. This permits a rapid and confident selection of priority target migrations and a baseline performance level that should improve.

SAP UEM is not just a useful tool for deployment; SAP UEM can help throughout the migration lifecycle – planning, deployment and ongoing support.

Planning

With the rapid adoption of digital strategies and new technologies, business and IT leaders will prioritize their projects and sequence their roll-out by answering several questions:

  • Which applications will deliver the greatest organizational benefit?
  • Which users are leveraging those applications — and how will their work process be different?
  • What SAP and non-SAP applications will be impacted?
  • What is the financial and process improvement justification for the migration?

Migration Scope

Deployment

During migration and deployment, the business requirements shift to understanding user workflow and usage patterns. Business leaders and deployment team specialists may need to understand:

  • How do users work with the new applications (who are “super users” versus “infrequent users,” mobile users versus desk-bound users)?
  • How do users progress through their workday? Have workflows changed?
  • Have new applications or processes created workflow or data problems?

Error Lifecycle

Ongoing Support

After deployment is complete, the improvement journey doesn’t end. Business leaders will need to uncover both the realized benefits and any ongoing challenges by asking:

  • Where has adoption of the new processes been slower than expected?
  • Is the system processing transactions at the expected speed?
  • How much has performance improved, by group, application or overall?
  • Are there opportunities to further improve workflow or performance?
  • What specific transactions or process steps result in errors or incorrect processing?

Financial Impact of Migration

Using SAP UEM to help throughout the SAP S/4HANA migration and SAP Fiori UX transition can help the enterprise:

  • Identify target processes for upgrade based on objective performance and usability measurements.
  • Consistently document system issues and response times to establish performance benchmarks and improvement targets and anticipate expected user benefits. 
  • Identify training targets based on known application and process usage and therefore maximize training impact. 
  • Monitor ongoing application usage, adoption, and policy compliance to ensure organizational benefits are achieved.
  • Monitor end-user support issues and rapidly improve process flow by reducing interface-related errors and continuously improving user experience.

Specifically, interviewed companies cited the ability to measure the impact of migrations as an important benefit of using SAP UEM.

Measure the impact of SAP S/4HANA migration:

“We deployed UEM by Knoa before upgrading to SAP S/4HANA. We bought it as a monitoring tool to get a feel for response times across the organization, as well as errors and other problems we were having. After the upgrade, we’re using it as a measurement tool to see whether we got better or worse.”

Employee efficiencies and ability to measure impact of SAP S/4HANA migration:

“The most significant benefit for us of using SAP UEM by Knoa is that it’s a time-saving tool. Also it’s a very good measurement tool for performance. We have used it extensively during our migration to SAP S/4HANA to measure precisely what were the benefits.”

Organizations that use SAP UEM as an integral part of the SAP S/4HANA and SAP Fiori UX migration can expect to see:

  • Improved return on investment for migrated applications
  • Increased rate of adoption for migrated applications
  • Reduced end-user support issues, increasing end users’ efficiency and productivity
  • Improved satisfaction with SAP S/4HANA applications and SAP Fiori UX migrations
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